Montana-Dakota Utilities customer bill gets new look
Montana-Dakota Utilities customers will see a new bill format in the mail beginning in February. It’s the first major bill change for the utility company in more than 30 years.
Montana-Dakota has upgraded its customer information and billing system to improve customer service, and as a result created a new look for the customer bill, including more detailed information on their energy usage and charges. The new bill format will not affect a customer’s bill due date and will not affect easy pay or balanced billing for customers enrolled in those programs.
“The new bill format offers a clean look and will provide customers with additional information on their monthly bill,” Frank Morehouse, president and CEO of Montana-Dakota Utilities, said. “What’s even more exciting is that our new customer information and billing system will allow us to develop online self-service options.”
Within the next few months, customers will be able to access their account information online 24/7 with the flexibility to review account information, usage history and billing statement analysis of detailed monthly charges. Customers will also be able to schedule a payment online, view past bills and submit change of address information. More information will be released when the self-service site is launched.
The new bill format can be viewed at www.montanadakota.com.
Montana-Dakota Utilities Co. distributes natural gas and generates, transmits and distributes electricity and provides related services in the northern Great Plains.
The company serves approximately 130,000 electric customers and 245,000 natural gas customers in 262 communities in North Dakota, South Dakota, Montana and Wyoming.
Montana-Dakota is a division of MDU Resources Group, Inc., a multidimensional natural resources enterprise traded on the New York Stock Exchange as “MDU.”