Linton Hospital scores above state, national averages on surveys
For the Linton Hospital, providing quality care for their patients is a priority. To help them accomplish that goal, they are involved in a program called Medicare Beneficiary Quality Improvement Project (MBQIP).
Through MBQIP, they were required to participate in a national patient survey entitled Hospital Consumer Assessment of Healthcare Providers and Systems (HCAPS). Rural Comprehensive Care Network (RCCN) is a nonprofit organization that provides services for national surveys.
Linton Hospital Registered Nurse Quality Coordinator Jackie Schlosser said she only needed to supply the inpatient list to RCCN, and they handle the process from there.
“We do not have any contact with the patients for these surveys,” Schlosser said. “We provide the list of inpatients and are only given the results.”
On a scale from 1 to 4, with 4 being the high, inpatient care was rated on the following criteria (see chart):
• Care received from nurses.
• Care received from doctors/ providers.
• Hospital environment.
• Experience in hospital.
• Care transition questions.
Schlosser was very pleased with the results, and said that they will continue with quarterly surveys in the future.
“We are taking this information over a series of time, and we will carefully look at our numbers and address the lower numbers and strive for a 4,” Schlosser said.
She also said that eventually, the hospital’s reimbursement through medicare and medicaid will be tied to patient satisfaction scores received through these surveys.
“That is very crucial,” she said.
Schlosser said she always thought it was important to have this type of information available.
“It is so beneficial for our staff to know exactly how the patients felt about their stay here,” Schlosser said.
Linton Hospital CEO/ Adminstrator Robert Black was pleased with the results of their first inpatient survey under the HCAPS program.
“I am very pleased,” Black said. “The hospital staff is dedicated to providing the highest quality care to our patients and it is gratifying to see that our scores are above state and national averages.